Refund policy
Returns & Refund Policy
Due to the handmade and made-to-order nature of our items, all sales are final. We do not accept returns or offer refunds once an order has been placed.
Each piece is carefully hand-embellished and created specifically for your order, which means items cannot be restocked or resold.
Order Issues & Exchanges
If there is an issue with your order due to damage during transit or an error on our end, please contact us within 48 hours of delivery and include clear photos of the item and packaging.
Exchanges or replacements may be offered at our discretion and are reviewed on a case-by-case basis. We reserve the right to determine the appropriate resolution.
Wear & Tear Disclaimer
Our products are handmade and embellished with materials such as rhinestones, resin, and specialty adhesives. Normal wear and tear, including but not limited to:
Loss of rhinestones due to regular use
Minor imperfections inherent to handmade items
Damage caused by improper handling, storage, or care
Exposure to water, heat, friction, or impact
are not considered defects and are not eligible for refunds, returns, or exchanges.
We strongly recommend following all provided care instructions to ensure the longevity of your item.
Non-Returnable Items
The following items are non-returnable:
Made-to-order items
Custom or personalized items
Sale or discounted items
Shipping & Handling
We are not responsible for delays caused by shipping carriers once your order has shipped. Please ensure your shipping address is correct at checkout, as we are unable to reroute packages once dispatched.
Questions?
If you have questions about an item, wear expectations, or care instructions, please contact us before placing your order. By completing a purchase, you acknowledge and agree to this policy.